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Troubleshooting Your Misting System

Follow along with our guide below to get back up and running with your Element Mist misting system.

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Tried the below fixes and still need help? Contact Us.
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Troubleshooting Step 1

Check The Water Source

The most common issue we find while troubleshooting: no water.

Check the Obvious: Your Spigot (aka Hose Bibb)

  • Make sure the handle is fully turned counter-clockwise (open).

  • Disconnect the hose leading to the pump to rule out a kink, clog, or collapsed hose.

Image showing two spigots, or hose bibs. The left spigot has text over it that reads: Spin Right (Clockwise) to close and has a red X indicating this will turn your water off. The other spigot has text that reads Spin Left (counter clockwise) to open, with a green checkmark indicating this is correct.

For Split Hose Bibbs:

Image showing two spigots, or hose bibs. The left spigot has text over it that reads: "FULLY CLOSED" and shows the inline valves turned against the flow of water. The right spigot reads: FULLY OPEN and shows the inline valves pointed with the flow of water
Image showing two spigots, or hose bibs. The left spigot has text over it that reads: "Closed slash Open" and shows one inline valve turned against the flow of water and the other turned with the flow, there's another text box that says "to misting pump" on the side with the inline valve set to closed and a red x. The right spigot reads: closed slash open and shows the one inline valve pointed with the flow of water to the misting pump with a green checkmark indicating it is correct

Other possible issues to consider for your water supply:

Look for an Indoor Shutoff Valve

  • Many Arizona homes have a dedicated shutoff valve inside (often in the garage, laundry room, or utility area).

  • Find the valve marked for “hose bibb” or “outdoor faucet.”

  • Turn it fully open.

Inspect the Anti-Siphon Valve (Backflow Preventer)

  • Most outdoor faucets in Arizona have a vacuum breaker or anti-siphon cap on top.

  • Check if it’s loose, corroded, or cracked.

  • If it’s stuck, it may block water completely — replacing the cap is usually a simple fix.

Check for Irrigation System Tie-Ins

  • In Arizona, hose bibbs sometimes share lines with drip irrigation systems.

  • Look at your irrigation timer/valves — are they turned off or malfunctioning?

  • Restore power or reset the timer if needed.

Inspect for Leaks or Pipe Damage

  • Walk along the yard near the faucet.

  • Listen for running water or look for soggy spots in gravel/landscaping — this can indicate a cracked PVC line underground.

Troubleshooting Step 2

Check The Power Supply

If the below advice helps identify a power issue but does not solve it, we strongly suggest hiring an electrician.

Check the Remote

  • Several Element Mist systems come with a remote control. Make sure this remote has battery power.

Image shows a remote that says "Check Your batteries --- your remote may be low on battery power"

Check Power Adapter/Connector

  • The remote control works by sending a signal to an inline connector. This connector could be the culprit. Unplug it and plug the misting system directly into the outlet to rule out the connector.

image shows a power connector and says "Unplug this power connector then plug in your pump's power cable directly into outlet. it also shows the remote control signal receiver and the power cable to pump plug spot
Troubleshooting Step 3

Switch "On" The Pump

Locate the Switch on your Pump, and turn it to “1” or “On”

  • Depending on your model pump you may have a unit that has a “0” and “1” (aka Off and On) switch, or one that actually says “Off” and “On” — see below:

Element Mist Troubleshooting Guide for Misting Systems --- This Power Switch Images shows two power switches. One shows "0" and "1" with 1 being the on position. The other shows an "Off" and "On" switch.
Troubleshooting Step 4

Contact Element Mist

If the above advice did not solve your misting system problems, please reach out to us!

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